16 July, 2010

Comp uter Securi ty

Product: Security devices offer varying levels of deterrent, prevention and protection. No device or practice can guarantee 100%  protection. Neither  seller or manufacturer shall be liable for any loss or damage, direct, incidental or consequential arising from the use or the inability to use these product.

Where to Buy: Compulock’s uses a network of stockist who specialise in computer solutions including security products. Compulock is happy to refere you to stockist who best suits you needs in in aparticular area.

Purchases: All puchases must be made in writting, either by official purchase order, or Compulock “order form” stating buyers full details, including delivery address. Non retail customers must quote a current A.B.N. Telephone enquires are welcome, however, verbale orders cannot be be accepted. Orders can be Faxed or Emailed

 

Price: All prices quoted are GST included. Prices are  recommended only. Prices are subject to change without notice.

 

Mistakes: While all efforts are made to check pricing and other errors, inadvertent errors such as outdated or incorrect prices do occur from time to time and Compulock Pty. Ltd. reserves the right to decline orders arising from such errors.

 

Payment: Purchases can be made by

• Direct Deposit: Funds need to be cleared before good gets released. Please put payment details as follows:
  Bank: Westpac Banking Corporation
• Account Name: Compulock Pty. Ltd.
  BSB: 032 036
• Account No: 12 9718

 

• Credit card payment: 2% surcharge will apply on credit card payments except American Express(AMEX) where a 3% surcharge will apply. We keep our right to require suitable ID for credit transactions. Verification of credit card and identify may be requested after ordering as per our fraud prevention policy. Compulock Pty. Ltd reserves the right to decline credit card payments at our discretion.
• Cheque payments: We will require cheques to be cleared before we release the goods. The bank usually takes 4 working days from the day of deposit. All charges incurred as a result of dishonored cheques are the responsibility of the customers.
• We request a non-refundable, 10% deposit for any custom built solutions. We may also request a 10% non-refundale deposit for rare items we have to specifically order in.

 

Delivery: All freight costs will be borne by the purchaser.

• Customers are responsible for any loss or damage to goods in transit by any courier or postal service.
• Customers are responsible to have someone at the delivery address to sign for and accept the delivery.
• Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Compulock Pty. Ltd will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
• We do not ship to PO Box and Post Bag for any Credit Card Payments.

Cancellations: Any attempt to cancel an order must be made as soon as possible.

• Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
• Cancellations may be communicated by telephone, email or fax.
• Cancellations for assembled system orders will incur a 15% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
• Cancellation for specially ordered items would also attract a 15% restocking fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

 

Warranty:

Compulock offers a life time warranty on all products. This warranty covers replacement only of any faulty or defective product due to manufacture. Original faulty item is to be returned to Compulock afte prior arrangement. Original invoice needs to be indicated along with a description of fault. Compulock will arange a replacement product for the soonest delivery. Cost of return freight / postage to Compulock is bourne by the customer.

 

Return/Credit/Refund:

• Please contact us by email or phone to verify if a return/credit can be accepted. Read below for guidelines on this procedure.
• No deposit can be refunded if customer cancels the order.
• No freight cost can be refunded.
• We reserve the right to credit, refund or exchange faulty products at our discretion.
• Customers are responsible to find/obtain the correct components for their needs. If customer purchased a product and have a change of mind then we may be able to accept a return for refund/credit if the product is in original packaging/contents/condition and if it is returned with a copy of the invoice within 7 days. However, a 15% restocking fee or more will be placed on any returns of this sort.
• We reserve the right to reject any returns after 21 days of the purchase.
• Compulock owns the title of any goods shipped with your order that have been despatched in error. Compulock owns the title of any goods shipped untill payment has been made and cleared.

Privacy Statement

• We collect your contact information (name, address, e-mail address, and phone numbers) and financial information (credit card details), to process your order. This information will be kept confidential and at no time will this information be traded, swapped, exchanged or sold to any other party or company.
• Compulock Pty. Ltd. is committed to reducing the amount of fraud it faces. Your credit card transactions are processed in-house  We may need to call you for additional security details when the transactions exceed a certain amount.
• Our policy is that we will prosecute any cases of fraud that we identify. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.

Disclaimer

• While all efforts are made to check pricing and other errors, inadvertent errors such as outdated or incorrect prices do occur from time to time and Compulock Pty. Ltd reserves the right to decline orders arising from such errors.
• Due to changing market forces and other extenuating circumstances that affect product availability and price stability. We reserve the right to withdraw any product we advertise and change prices without notice.
• Pictures and descriptions are for illustration purposes only .While we try our best to maintain images and descriptions of products, we do not guarantee the correctness of images and descriptions.
• The Compulock Website contains information on goods and services that the Customer may purchase including Compulock product descriptions and specifications. Customers should confirm all product descriptions and specifications before purchase.
• Security devices offer varying levels of deterrent, prevention and protection. No device or practice can guarantee 100%  protection. Neither  seller or manufacturer shall be liable for any loss or damage, direct, incidental or consequential arising from the use or the inability to use these product.

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